Better user experiences & easier onboarding of new business
MyParcel.com has been working with Spring GDS since 2018. In this case study, we discuss how the partnership started and has evolved over time.
What was the problem that Spring GDS encountered?
The e-commerce landscape is changing constantly and our customers expect shipping software that helps them be more efficient; this has to be connected to their e-commerce software and sales channels, with lots of automation options.
Due to the wide range of different options, we were looking for a collaborative tool that supports the many different configurations and that will help our clients to meet the high demands of their customers in various countries.
The tender
What key elements were Spring GDS looking for?
During this tender we looked at Performance in specific regions (EU, UK and Northern America), but also the quality of the integrations with ecommerce software and sales channels were very important. We were also looking for a flexible partner that can help us develop the product over time.
After a thorough tendering process we decided MyParcel.com was the best option.
Manage
The solutions used (1/7)
The Admin Portal allows us to fully manage our own customers. We use it to manage carrier contracts, costs and our customer service teams are using this to provide support on a daily basis. Our clients and their support teams are also using the Client portal; with this, Spring GDS’ customers are able to connect their online stores to our shipping portal and easily create shipments via different sales channels such as Shopify and/or Magento as well as orders sold via marketplaces like Amazon, Ebay and Etsy. Spring GDS has customers in a range of different countries and they are able to manage all of their shipping in different time zones with no lag or latency.
Track
The solutions used (3/7)
Both the Admin portal and the Client portal provide real time tracking updates, powered by MyParcel.com’s webhook functionality. This leads to better user experiences for our customers and less pressure on our customer service teams. We've also worked with the solutions team to provide much needed final mile tracking for our clients global deliveries. This gave more visibility in the final mile tracking than they have ever had before.
Carrier Management
The solutions used (5/7)
In all of the countries that we operate within, MyParcel.com provides a full range of diverse carrier integrations which gives us complete flexibility in the carriers that we can allow our clients to use. We can always choose the best logistical solutions for our customers who send from multiple origins, to destinations all over the world.
Support
The solutions used (6/7)
MyParcel.com has provided us with a dedicated project manager for every country that we operate within. The account managers and customer service teams work together to provide support for a variety of services; questions relating to the carriers that we use, the integrations that our clients use and the MyParcel.com API. We also work with a number of external integrators who communicate quite closely with the MyParcel.com team on any updates and changes, for example with global changes such as Brexit and IOSS.
Calculate
The solutions used (7/7)
The majority of our shipments are sent internationally and thus often duties and taxes need to be paid. Via the duties and tax calculator of MyParcel.com, our customers know the exact height of the landed costs prior to sending the parcel out. This prevents unexpected extra costs and in the end happier customers.
Want to see what MyParcel.com can do for your marketplace? Book a meeting with one of our specialists today.
