Creating a great shipping experience on eBay's marketplaces.
MyParcel.com has been working with eBay Classifieds since 2019. In this case study, Remmert Oosterling of eBay classifieds explains the partnership in more depth.
What was the problem that eBay encountered?
The question we asked ourselves was: How can we improve the shipping experience for our sellers and buyers without having to integrate with each carrier individually?
When we started back in 2018, we saw huge potential in offering transactional services around the trading that was done via our platform. After we successfully introduced payments, we looked into options to start to offer shipping. We quickly came to the conclusion we did not want to waste time reinventing the wheel and looked into options that would take care of carrier management.
The tender
What key elements did eBay look for?
During this tender we looked at Performance (uptimes, label generation speed, new technology, SLA’s), Flexibility, Scalability and Pricing.
After a thorough tendering process we decided MyParcel.com was the best option.
What does the cooperation look like?
MyParcel.com tech and their tech support team are the most important benefits of working with MyParcel.com. It allows us to quickly introduce new shipping products and scale into new markets. Next to the tech, the company is able to move at the same pace that we do, allowing us to further increase our market leading position.
Validate
The solutions used (1/6)
To ensure the quality of shipping data within our platform, we validate all addresses in our marketplaces, using the MyParcel.com address validation endpoints. This validation has reduced the amount of undeliverable and failed deliveries significantly which reduces the load on our customer service, providing happier transactions all around.
Label
The solutions used (2/6)
MyParcel.com takes care of pre-advising shipments and the generation of labels in various formats (PDF and QR codes and approved by carriers), for a range of carriers in various countries.
Track
The solutions used (3/6)
We receive webhooks from MyParcel.com when certain shipment status events occur. We use these notifications to alert the buyer and seller on important milestones in delivery (parcel has been shipped, delivered) in both our mobile app and web app. These webhooks are also received by our payment provider to release payment once the buyer has successfully received the package. The reliability here is of utmost importance, and MyParcel.com really excels in this area.
Carrier Management
The solutions used (5/6)
MyParcel.com is in direct contact with the carriers that we use; they make sure that the integrations are properly maintained and that new services offered by carriers are immediately available after release.
24/7 support
The solutions used (6/6)
MyParcel.com are available for support 24/7, to be able to solve any technical issues if they occur.
Want to see what MyParcel.com can do for your marketplace? Book a meeting with one of our specialists today.
